Los Angeles

You may sometimes have questions regarding financial issues associated with your visit to Holy Cross Hospital or with a Holy Cross Medical Group physician. Or you may want to ask a general question about billing. There are several ways to submit questions about your medical bills. Please read below to find all the information you need. Also, if you have already been billed and want to save time and pay online, you can use one of the links below 123.

If you would like to pay online, please take a moment to verify whether you have a Holy Cross Hospital bill or a Holy Cross Medical Group bill for a visit to your physician's office.

What bill are you trying to pay?

If your account number starts with 'H00' and looks like the sample below, it is your bill for services provided at Holy Cross Hospital.

Pay Your Hospita Bill

If your account number starts with a numeral, has HCH or HBP at the end and looks like the sample below, it is a bill for a visit to your Holy Cross Medical Group doctor's office.

PAY YOUR MEDICAL Medical GROUP DOCTOR'S OFFICIAL BILL

Have Billing Questions?

For questions concerning your bills obtained during a Holy Cross Hospital visit, you may e-mail your billing questions to our Central Business Office at hospital.billing@holy-cross.com or call 954-351-4701 to speak to a representative in our Patient Financial Services Department.

For questions about bills concerning Holy Cross Medical Group doctor's office visits, you may email your billing questions to our Central Business Office doctor.billing@holy-cross.com or call 954-596-8002 and speak to a representative in our Patient Financial Services Department.

We Support Price Transparency

For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance. Please contact our Pricing Department at 954-351-5945 for a price estimate for a Hospital service or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate, when calling please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-9 or diagnosis codes.

To view information about hospital quality and prices, visit MissionToCare.org.

download a copy of the consumer's guide to Understanding Healthcare Prices.

Financial Assistance Program

Holy Cross Hospital is committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of Reverence for Each Person, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare. The purpose is to establish guidelines for Financial Assistance for patients who incur significant financial burden as a result of the amount they are expected to owe "out-of-pocket" for acute care health care services.

View our Financial Assistance Policy (See Section IV, starting on page 11, for our Fair Billing and Collection Practices)

View our Financial Assistance Application and Plain Language Summary

We will have the Spanish Translations of the Policy and Application available shortly. For immediate assistance in Spanish, please call 954-267-7780. For more information about Financial Assistance,

please call 954-267-7771.

Have Billing Questions?

When working with your insurance company, we encourage you to:
  • Call your insurance provider prior to a hospital admission, test or doctor's visit. (Patients may receive a separate bill from other providers (i.e. Radiologists, Anesthesiologists) and those providers may or may not participate in the same health plans as the hospital. Consumers are encouraged to contact their provider to determine health plan participation.)
  • Have your insurance card ready with plan / provider / member ID number and the name and/or type of plan (HMO, PPO, etc.).
  • Verify that Holy Cross Hospital and the Holy Cross Medical Group are "in-network."
  • If your plan is an "Exchange Plan," ask the insurer if Holy Cross participates in the plan.
  • If we are not in your plan, ask if your benefit plan has "out-of-network" benefits, and what are the out-of-network copayments or coinsurance.
  • Share with them the date of scheduled service, if booked.
  • Share the name of procedure to be performed.

Insurance

Holy Cross Hospital makes an effort to contract with most insurance companies to help keep out of pocket expenses to a minimum for all individuals and families. Holy Cross Hospital works with most major insurance plans, such as Medicare, Medicaid, and many commercial HMO and PPO plans. Please refer to your insurance plan booklet or contact your insurance company to verify the participation of Holy Cross Hospital and its subsidiaries. The plans listed below are accepted either by the Hospital, Medical Group and/or the Outpatient Surgery Center. Click here for a comprehensive, downloadable chart of our 2017 participating plans.

 

AETNA

800-872-3862

GREAT WEST HEALTH PLAN

800-663-8081

POSITIVE HEALTHCARE

800-263-0067

GUARDIAN LIFE

305-443-2700

PPO NEXT

AXA ASSISTANCE US

800-646-6162

ROCKPORT

800-635-9810

PREFERRED CARE PARTNERS

305-670-8440

AXIS

612-262-8800

HUMANA

800-833-6917

SANUS

305-572-9756

BEECHSTREET

800-877-1444

HUMANA / CAREPLUS

SELECT CARE WORLDWIDE

866-261-6718

CIGNA

800-244-6224

INTERPLAN HEALTH GROUP

800-444-3995

STAR HEALTHCARE NETWORK

212-581-8228

COMMUNITY CARE PLAN

MEDICA

800-407-9069

SUMMIT HEALTH CARE

877-988-3589

CORPORATE MEDICAL NETWORK (CMN)

905-669-4333

MORGAN WHITE

800-800-1397

SUNMED INTERNATIONAL

786-888-6792

COVENTRY

866-847-8235

MULTIPLAN

888-342-7427

UNITED

877-842-3210

DESJARDINS

77-647-5416

NATIONAL HEALTHCARE SOLUTIONS

214-269-8406

UNITED / BUPA

DIMENSION

800-483-4992

NEIGHBORHOOD HEALTH

877-972-8845

USA CARE

800-665-7924

FIRST HEALTH

866-847-8235

OLYMPUS

800-250-3271

US MARITIME CONSULTANTS

FLORIDA BLUE (BCBS)

800-352-2583

PAYER FUSION

305-760-8739

VISTA MEDICARE ADVANTAGE

FREEDOM HEALTH

800-401-2740

PHCS 
GLOBAL BENEFITS GROUPPHYSICIAN HEALTH CHOICE 

GLOBAL HEALTH SERVICES

305-278-2853

PLOTKINS CONSULTING